Benchmark connects through new ‘Family App’ to personally enhance resident and family experience
Chicago, IL, May 30, 2017 – Caremerge, the leading senior living engagement platform, announced today the expansion of its partnership with Benchmark Senior Living, the leading provider of senior living services in the Northeast. Successful completion of a six-month pilot preceded the system-wide roll-out of Benchmark’s initiative to connect personally with families, enhance resident programming offerings and gather data to make better, more informed business decisions.
All 54 Benchmark communities in seven states have implemented the Caremerge Family Engagement and Calendar Central solutions — an industry first in New England. “We wanted a technology solution that could expand our ability to enhance resident-centered services, and Caremerge does that for us,“ said Krystee Knapic, Corporate Director of Programs and Customer Engagement. “We’re excited that, with an easy-to-navigate app, our families have a solution at their fingertips for staying engaged with and informed about their loved ones’ activities. The app is one more way for us to ‘Elevate Human Connection,’ our company mission.”
Additionally, Benchmark communities now have access to data that helps define resident health and wellness and program effectiveness, and helps them stay ahead of the curve in improving the customer experience. “Being able to check in with families using the app really allows us to put customers first,” says Devin Anuzis, Benchmark’s Coordinator of Customer Experience. “The Caremerge team has been extremely helpful in making sure our team is comfortable with the new technology, and we’re excited it has been implemented in all our assisted living and memory care communities.”
“Great companies put customers first,“ says Asif Khan, Founder & CEO of Caremerge. “We’re thrilled to work closely with Benchmark associates as they strive to make their already great customer experience even more positive by using data to focus on, and enhance, resident- and family-centered initiatives.”
Caremerge reinvents the senior living experience with a powerful, all-in-one engagement platform that empowers families, residents and staff. Family, community and calendar engagement tools foster meaningful connections among residents, families, staff and providers. Real-time communications, delivered in a user-friendly format using today’s technologies, improve staff and client satisfaction. Caremerge is used in over 445 communities in the United States and Canada and is an avid member of several industry associations. Visit Caremerge at Caremerge.com
About Benchmark Senior Living
Based in Waltham, Mass., Benchmark Senior Living is the leading provider of senior living services in the Northeast. Founded in 1997 by Tom Grape and celebrating its 20th anniversary in 2017, Benchmark operates 54 senior living communities, offering independent living, assisted living, memory care, rehabilitation services and skilled nursing in Connecticut, Maine, Massachusetts, New Hampshire, Pennsylvania, Rhode Island and Vermont. It will open its first New York community, Whisper Woods at Smithtown, in May 2018. Benchmark has been recognized by The Boston Globe for the last nine years as one of the Top 100 Places to work, and by the Boston Business Journal six times, including 2017, as one of the Best Places to Work and three times as one of the Healthiest Employers. Visit Benchmark at BenchmarkSeniorLiving.com.