In Caremerge’s first Trailblazers in Senior Living installment, Asif Khan, Caremerge Founder/CEO and Andrew Smith, Brookdale’s Director of Strategy & Innovation, discuss Technology’s Impact on Generational Relationships.
Today’s featured question is: What do you consider the number one technology that’s really impactful in our industry today?
You can also watch the interview in its entirety.
You can also read the transcript below.
Asif Khan: What do you consider the number one technology that’s really impactful in our industry today? It doesn’t have to be any technology specific to senior living. It could be just anything.
Andrew Smith: I think I’d have to say video chat as the number one most impactful technology and I see that in my own life. I’ve got a one-year-old daughter, Eloise, and the ability to use Facetime to interact with her grandparents, my wife’s parents, who live in California and my parents who live two hours away. It’s just we’ve really seen that bring our family together despite that distance and in our
Asif Khan: Yeah. I like the way you said like, “killer app” because it doesn’t really require a lot of
Andrew Smith: Yeah.
Asif Khan: It’s right on your phone. It’s on your iPad. You can just call and off you go. You’re in it.
Andrew Smith: You do need Wi-Fi, which not every community has…
Asif Khan: That’s a very good point.
Andrew Smith: That is the one piece of infrastructure that’s critical.
Asif Khan: Yeah. It’s interesting you said Wi-Fi just because you were talking about trailblazing. I think Wi-Fi is something that is important, although we kind of take it for granted. You go to Starbucks, there is Wi-Fi. You go to McDonald’s, there is Wi-Fi. You go to the airport, train, everywhere you go there is Wi-Fi, but in a lot of senior living
Andrew Smith: You need Wi-Fi and you need a piece of hardware. Not everybody comes in with a piece of hardware …
Asif Khan: Right.
On the flipside, also, just thinking out loud it is interesting, so my parents if they’re far away, they can Facetime, but when they’re in the same room using their apps and they’re using WhatsApp and messaging their friends. It kind of divides you when you’re together, but it connects you when you’re far away.so I think when you think about senior living it’s actually good because lots of people have their loved ones outside and somewhere else so it’s good from that perspective.
Andrew Smith: Yeah. I think not just connecting technology in general inside a community. I agree that Facetime and chatting
Asif Khan: Right. Even with my parents, they’re like that. They act like teenagers when they have these devices because they’re like chatting with their friend somewhere else and I’m like, “Dad, I’m here. You Facetime me when you’re in some other part of